Frequently asked questions Cooper & Quint
Can your dog swim with a leather collar? Is it possible to personalize the dog leash and collar? How long does it take to receive my order? And answers to many more questions can be found here.
Can't find your answer?
Then contact me. You can email your questions to info [at] cooperandquint.com or send a WhatsApp message to +31 (0) 6 21 41 64 38. I will do my utmost to respond within 24 hours.
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Products
What materials are your products made of?
Our products are carefully manufactured from sustainable and natural materials
materials such as vegetable tanned leather, hemp, natural rubber and cotton rope.
They are 100% plastic-free and free of toxic substances, with love for dogs and nature and come from European soil.
Want to learn more about our materials? Check out this page: https://cooperandquint.com/pages/bio-logisch
Are the products suitable for all dog breeds and sizes?
Yes, our products are designed for dogs of all sizes, from puppies to large
dog. We offer a variety of sizes and adjustment options to ensure a great fit. Need help measuring or have questions? Feel free to contact us.
How do I best maintain the products?
For leather products we recommend treating them regularly with a
natural leather balm. You can find all the tips for leather care in our blog. Hemp and cotton items can be hand washed
be placed in cold water. Avoid aggressive cleaning agents to prolong the lifespan.
extend.
Sizing & Fit
How do I determine the right size for my dog?
You can find a handy guide to choosing the right size on our measuring instructions page
for collars, harnesses and bandanas. Make sure you determine the neck and
Measure your dog's chest circumference accurately for the best fit.
What if the product doesn't fit properly?
If the product does not fit properly, you can return or exchange it within 14 days, as long as it is unworn and in its original condition. Contact us at info@cooperandquint.com for further instructions.
Order & Shipping
What are the shipping costs and delivery times?
We offer free shipping within the Netherlands and Belgium for orders above
the €50. Orders are usually delivered within 2-5 business days. For
Orders under €50 will be charged shipping costs at checkout.
Can I track my order?
Yes, once your order has been shipped you will receive an email with a
tracking number to track the delivery.
Return & Exchange
What is your return policy?
You can return unused products within 14 days of receipt. Send
an email to info@cooperandquint.com with your order number and reason for return.
Please note: custom-made products cannot be returned.
How can I exchange my item?
If you want to exchange the item, please contact us at info@cooperandquint.com. Please indicate
which product you want to exchange and for which alternative. We are happy to guide you through the process.
Custom made & gifts
Do you offer customization?
Yes, we offer custom options. If you have specific wishes for a
product, such as a custom size or color, please contact us. We
We are happy to discuss the possibilities with you. Check out our page with examples of other custom requests for more inspiration.
Can I have a product sent as a gift?
Absolutely! If it is a gift, please message us. We offer the option for a personal message.
Sustainability & production
How do your products contribute to sustainability?
Our products are handmade in a small workshop in Weesp, using
of sustainable and natural materials from Europe. We avoid the use of plastic and harmful substances, and strive for a minimum ecological
paw print.
Where are the products produced?
All products are handmade with care and attention in our workshop in Weesp, near Amsterdam in the Netherlands.
Contact & Customer Service
How can I contact you?
You can reach us by email at info@cooperandquint.com or by phone at +31 (0)6 21 41 64 38. We aim to respond to your message as quickly as possible.
What are your opening hours?
We are available on workdays from 09:00 to 17:00. You are also always welcome in our workshop by appointment.
If you have any further questions or are missing specific information, please do not hesitate to contact us. We are here to help you!